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Online Visits

Cost: $0 - $
Hours:
Mon – Fri, 7:00 a.m. – 6:00 p.m.
Sat, Sun, and Holidays, 8:00 a.m. – 3:00 p.m.
Most Insurances Accepted: View list
Ages:

Online Visits is available to anyone at least 4 years old

Customer Service is available:505-923-7747

With Online Visits Presbyterian Medical Group providers diagnose, treat, and prescribe medications, when necessary.

Online Visits uses an online medical interview that takes approximately 10 minutes to complete and does not require video or audio. For many conditions, your treatment plan will be ready in about an hour, during the times listed above.

If your condition requires more information, the provider may add a telehealth video call to the visit. You will receive a text message to start the video call.

If your condition requires in-person treatment, our customer service center will call you and schedule an appointment, so you get care as soon as possible.

The patient (and parent or legal guardian for a pediatric patient) will need to be physically in New Mexico at the time of using Online Visits.

What to expect during an online visit

Online Visits can treat the following conditions for children ages 4-17:

  • Cough/cold/sore throat
  • Rash
  • Pink eye
  • Head lice
  • Burns
  • Acne

Online Visits can treat the following conditions for ages 18+:

  • Acne
  • Back pain
  • Bronchitis
  • Burn, minor, or sunburn
  • Cold, cough, flu or fever
  • Coronavirus (COVID-19)
  • Diarrhea or constipation
  • Ear pain
  • Eye pain, irritation or infection
  • Head lice
  • Headache or migraine
  • Heartburn or acid reflux
  • Insect bites & stings
  • Mouth sores
  • Pink eye
  • Poison ivy
  • Rash
  • Seasonal allergies & flare ups
  • Sinus problems
  • Skin infection
  • Smoking Cessation
  • Sore throat
  • Urinary & bladder infection
  • Yeast infection
  • Acne
  • Back pain
  • Bronchitis
  • Burn, minor, or sunburn
  • Cold, cough, flu or fever
  • Coronavirus (COVID-19)
  • Diarrhea or constipation
  • Ear pain
  • Eye pain, irritation or infection
  • Head lice
  • Headache or migraine
  • Heartburn or acid reflux
  • Insect bites & stings
  • Mouth sores
  • Pink eye
  • Poison ivy
  • Rash
  • Seasonal allergies & flare ups
  • Sinus problems
  • Skin infection
  • Smoking Cessation
  • Sore throat
  • Urinary & bladder infection
  • Yeast infection

Online Visits are offered at no-cost for Presbyterian Health Plan members. For patients enrolled with another insurance provider, standard benefits apply and you may be responsible for any applicable out-of-pocket costs. Please check with your health insurer if you have any questions.